Privacy & Confidentiality Policy

How we protect and handle your information

Last updated: January 2025

Information Collection

At ADR Hardware LLC, we are committed to protecting your privacy and handling your personal information with care and respect. This privacy policy explains what information we collect, how we use it, and your rights regarding your data.

Information We Collect

We collect information that you provide directly to us, including:

  • Contact Information: Name, email address, phone number, and mailing address
  • Payment Information: Credit card numbers, billing addresses (processed securely through payment processors)
  • Account Information: Username, password, and account preferences for contractor accounts
  • Purchase History: Records of products purchased, transaction dates, and amounts
  • Communication Data: Emails, phone calls, and messages you send to us

We never sell your data

Your personal information is never sold to third parties for marketing purposes. We value your trust and privacy.

How We Use Your Data

We use the information we collect for the following purposes:

Order Processing

To process your purchases, arrange deliveries, and provide customer service

Account Management

To create and manage your contractor account and preferences

Communication

To respond to your inquiries, provide support, and send order updates

Business Improvement

To analyze trends, improve our services, and enhance your experience

Marketing Communications: We may send you promotional emails about special offers, new products, or events. You can opt out of these communications at any time by clicking the unsubscribe link or contacting us directly.

Data Protection & Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Security Measures

  • SSL Encryption: All online transactions are encrypted using secure socket layer (SSL) technology
  • Secure Storage: Customer data is stored on secure servers with restricted access
  • Regular Audits: We conduct regular security audits and updates to maintain protection
  • Staff Training: Our employees are trained on data privacy and security best practices
  • Payment Security: We use PCI-compliant payment processors for all credit card transactions

SSL Encrypted Transactions

All sensitive data transmitted through our website is protected with 256-bit SSL encryption, the same level used by financial institutions.

Cookies & Tracking

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.

Types of Cookies We Use

Essential Cookies

Required for the website to function properly, including shopping cart and checkout processes

Analytics Cookies

Help us understand how visitors interact with our website to improve user experience

Preference Cookies

Remember your settings and preferences for a personalized experience

Marketing Cookies

Used to deliver relevant advertisements and track campaign effectiveness

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our business:

Service ProviderPurposeData Shared
Payment ProcessorsProcess credit card transactionsPayment information
Shipping CompaniesDeliver products to youName, address, phone
Email ServiceSend order confirmations and updatesEmail address, name
Analytics ProvidersAnalyze website usageAnonymized usage data

All third-party service providers are required to maintain the confidentiality of your information and are prohibited from using it for any purpose other than providing services to us.

Your Privacy Rights

You have the following rights regarding your personal information:

Right to Access

Request a copy of the personal information we hold about you

Right to Correct

Update or correct inaccurate personal information

Right to Delete

Request deletion of your personal information (subject to legal requirements)

Right to Opt-Out

Unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us at privacy@hardwareaz.com or call us at +1 928-553-8761. We will respond to your request within 30 days.

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by:

  • Posting a notice on our website
  • Sending an email to registered customers
  • Updating the "Last Updated" date at the top of this policy

We encourage you to review this privacy policy periodically to stay informed about how we protect your information.

Contact Us About Privacy

If you have questions, concerns, or requests regarding this privacy policy or how we handle your personal information, please contact us:

Data Protection Contact

Mailing Address

ADR Hardware LLC
237 North Apache Trail
PO Box 5086
Apache Junction, AZ 85178