Return Policy

General Policy

At ADR Hardware LLC, we strive to ensure your complete satisfaction with every purchase. We understand that sometimes products may not meet your expectations or project needs may change. Our return policy is designed to be fair, transparent, and hassle-free.

We accept returns on most items within 30 days of purchase, provided they meet our return conditions outlined below. Our goal is to make the return process as smooth as possible while maintaining the quality of our inventory for all customers.

Return Timeframes

The timeframe for returns varies depending on the type of product purchased:

• Standard Hardware Items: 30 days from date of purchase with original receipt and packaging
• Power Tools & Equipment: 30 days, must be unopened or in like-new condition with all accessories
• Paint & Chemicals: 14 days, must be unopened with seal intact
• Special Orders: Non-returnable unless defective or damaged upon arrival

Return Conditions

To ensure a smooth return process, please ensure your items meet the following conditions:

Acceptable Returns Must:

• Be in original, unused condition with all tags and labels attached
• Include original packaging, manuals, and all accessories
• Have the original receipt or proof of purchase
• Be returned within the applicable timeframe for the product category
• Not show signs of use, wear, or installation

Items We Cannot Accept:

• Custom-cut or special-order items
• Opened paint cans, chemicals, or hazardous materials
• Electrical items that have been installed or wired
• Cut lumber, pipes, or materials
• Items without original packaging or receipt

Return Process

Returning items to ADR Hardware is simple and straightforward. Follow these steps:

Exceptions & Special Cases

Defective Products

If you receive a defective or damaged product, we will gladly accept a return or exchange regardless of the timeframe. Please contact us as soon as possible so we can resolve the issue promptly. We may require photos of the defect for warranty processing with manufacturers.

Wrong Item Shipped

If we provided you with the wrong item, we will exchange it immediately at no cost to you. We apologize for any inconvenience and will make it right.

Restocking Fees

A 15% restocking fee may apply to special-order items or returns made after the standard return window. This fee helps cover the costs associated with restocking and reselling the item.

Contractor Accounts

Business customers with contractor accounts may have different return terms based on their account agreement. Please speak with your account manager for specific details.

Questions About Returns?

If you have any questions about our return policy or need assistance with a return, our friendly staff is here to help.